In the early days of online banking I think I was involved in a trial I always reverted back to telephone banking because that experience was always very positive and I enjoyed speaking to a real person. However, the increased frequency of being on hold until one of the agents was available forced my migration to use the online app more and more.
I was a dye in the wool BlackBerry user and when the FD service was removed from the old BB operating system I moved to an iPhone and with face recognition making logging in even easier, rarely use the call centre. The app is logical and easy to use - one gripe is that with 2 Amex cards it would be easier to work out which one I should be paying if you showed the last four numbers of the card rather than the first 8?
Also only ever have one payee, which appear to multiply if you change the reference. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary based on, for example, the features you use or your age. Learn More. Up to six family members will be able to use this app with Family Sharing enabled. App Store Preview.
Screenshots iPhone iPad. So go on. Get yourself up to date. Love everything about First Direct ….. From everyday banking to transferring money to different countries or paying bills. I could not think of a way to make it better …. Keep up the good work…. On line banking with First Direct used to be a pleasure. With their new security measures, I now have to memorise multiple passwords that all have different monikers, none of which I can keep straight, and the site has lost all intuitiveness.
I wish other banks would understand how important it is to speak to a human being for their banking. This makes it easier to set up Apple Pay and Google Pay.
There's no charge for the App. But as it relies on an internet connection, you'll be paying for the data you use through your mobile phone plan if you aren't connected to Wi-Fi. Yes, the App works abroad but be careful as data charges may be added, please check with your provider. Your username is the unique name that you created when registering for Mobile or Online Banking. It can be between 5 and 76 upper and lower case letters and numbers. If you haven't yet registered for our App, simply download it and follow the on-screen instructions.
You'll need to have registered for Phone Banking before you can access Mobile Banking. You can do this by calling 03 If you've forgotten your password please log on to Online Banking with your username, then select 'Log on without your Secure Key' option and select the 'Forgotten your password? Forgotten your username? If you've forgotten your memorable answer please log on to Online Banking , then select 'Forgotten your memorable answer? But remember security is in your hands too.
Please make sure you log out after using the App. For extra security, if you don't use the App for 5 minutes, you'll be 'timed out' and automatically logged out. Have a look at our mobile security page for more information about this.
If you're paying a bill or organisation, you can put a reference so they know it's from you. This could be your account number or customer number. If you're unsure what to use, contact the organisation. If you're paying friends or family, put a reference that both of you will recognise, e.
Remember, this wording will appear on both yours and their statements. You can change this reference every time you make a payment to them. Yes, you'll be able to read secure messages. If you would like to reply to a secure message, you can send us a message using Mobile Chat on our app, or Web Messaging on Online Banking.
With Touch ID, you can log on to our App just by placing your fingerprint on the home button. If you have an Apple iPhone with a Touch ID fingerprint sensor, and already have the latest version of our App installed, you'll be invited to enable Touch ID with a message when you first open the App.
If you skipped past this at the time, you can go back and enable it. If you skipped past this at the time, you can go back an enable it - simply select 'Security Settings' from the More menu and enable Face ID. You'll also need to have the latest software update from Apple as our App will only support the latest two versions.
You'll also need to set up a device passcode, if you've not already done this. If you delete and reinstall our App, you'll be prompted to enable your biometric again the next time you log on.
If someone can use Touch ID to unlock your device they'll also be able to log on to the App. You should only use Touch ID to log on to our App if you're the only person with fingerprints registered on your device.
You may be responsible for unauthorised payments made from your accounts if you haven't kept your mobile or tablet, and your security details, safe. So to avoid any confusion, here's a quick tour of some new screens you'll be seeing.
When you tap on one of your accounts it reveals what's happened since you last logged on and your last 3 transactions. In the expanded view you can then select 'transactions' to view full account history, or 'move money' to make payments or transfers.
When you're viewing full transactions, you can toggle between your accounts at the top of the screen. Our app update for Android makes banking on the go better than ever.
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